Privacy Policy

Guaranteed Motors ltd Privacy Policy

What information does Guaranteed Motors ltd collect from you?

We collect information about you when you register with us or place an order for products or services. We also collect information when you voluntarily complete customer surveys, provide feedback or participate in competitions. Website information is collected using cookies.

How will we use the information about you?

We use the information collected to enable us to manage and provide the goods or services requested and if you agree, to contact you about other products and services we think may be of interest to you.

If you apply to us, or through us, for finance, insurance or warranties, we will pass your details to the finance, insurance or warranty provider. Information provided to us may be put onto a register of claims or shared with other insurers to prevent fraudulent claims. We may share your information with, and obtain information about you from, credit reference agencies or fraud prevention agencies.

If you purchase a vehicle we may pass your details to DVLA, finance companies and brokers and  insurance and warranty providers.

Our websites use Cookies to collect standard internet log information and visitor behaviour information to track website visitor use, website activity and to personalise your repeat visits to our websites.  It helps us to understand which parts of our website are popular and areas we need to improve or change.

Marketing

We would like to use the information we collect to send you information about our products and services from time to time.  We will limit this type of marketing and we will not sell, distribute or otherwise pass on your details to any third party company save for the purpose of registering for finance, warranty or insurance policies.

You have a right at any time to stop us from contacting you for marketing purposes or from giving your details to partner businesses. If you consent (or have consented) to receive marketing you may opt out at any later date.

For more details about how your information is used, your rights to access the information we hold or to notify us if you no longer wish to be contacted for marketing purposes please contact us via:

Email: 

ian@guaranteedmotors.co.uk

Write to us at: 

Guaranteed Motors ltd,

1a Boldero Road,

Bury St Edmunds,

Suffolk,

IP32 7BS,

 

Call us on:

01284 771583.

Guaranteed Motors ltd complaints procedure

Purpose and ScopeWhilst we aim to achieve the highest level of service this policy is designed to provide guidance on the way in which Guaranteed Motors ltd receive and manage complaints. We want to help you, our customer, to resolve your complaint as quickly as possible so please, in the first instance, call Ian Stackman 01284 771583.

This policy covers:

Our standards;

How to complain;

How to contact us.

What to do if you remain dissatisfied

What is a complaint?A complaint is an expression of dissatisfaction whether justified or not. Sometimes a problem can be resolved quickly, simply by speaking to a member of our staff or a manager in the relevant department. However, if the member of staff considering the matter believes that a more substantive review will be required in order to respond to the issues raised, your complaint will be considered under the formal complaint procedure.

Our Standards

We treat all complaints seriously, whatever format they are received in.

You will be treated with courtesy at all times

We will deal with your complaint promptly. An acknowledgement of your complaint will be sent to you within 5 working days, this could constitute a telephone call, email or face to face discussion.

We will keep you updated and let you know when we expect to be able to reply in full.

Complaints received are logged and analysed for business improvement.

How to complain

Complaints can be made and received in a variety of ways; by phone, e-mail or letter, but where possible complaints should be made in writing, so that the details of the complaint are clear and complete.

What information is required when making a complaint?

Please provide the following:

Your name, and contact details;

Vehicle registration, make and model, if applicable;

Nature of the complaint;

Dates and times, where known;

Copies of any supporting documentation, if available.

 How to contact us?

Address all complaints or correspondence to:

Ian Stackman

Guaranteed Motors ltd

1a Boldero Road

Bury St Edmunds

Suffolk

IP32 7BS

01284 771583

ian@guaranteedmotors.co.uk

What to do if you remain dissatisfied?

We aim to resolve complaints at the earliest possible opportunity. If your complaint relates to the sale of a financial product and you feel that it has not been resolved to your expectations, you have the right to refer your case to Financial Ombudsman Service.

 To contact the FOS, please call: 0800 023 4567.

Or alternatively, you can write to the FOS:

Financial Ombudsman Service
Exchange Tower
London
E14 9SR
Email: 
complaint.info@financial-ombudsman.org.uk

  1. Data Protection

All complaints received are treated with confidentiality and in accordance with the requirements of the Data Protection Act 1998.